SONOMA STATE UNIVERSITY
CUSTOMER DINING SURVEY
APRIL 2007
Completion of this survey will be inferred as giving consent
I.
PLEASE TELL US ABOUT YOURSELF
What is your current status?
Freshman
Junior
Graduate Student
Staff
Sophomore
Senior
Faculty
Administrator
Where do you live?
On campus
Off campus
If you live off campus, where do you live?
At home with parents/family
Off-campus housing
If you live off campus, how far from campus do you live?
Less than one mile
Between 1-2 miles
Between 2-5 miles
More than 5 miles
If you drive to campus for work or school, where do you generally park?
Lot A
Lot E
Lot G
Lot J
Lot M
Lot O
Lot D
Lot F
Lot H
Lot L
Lot N
If you commute to campus, what time do you generally arrive on campus Monday-Friday?
6 a.m.-7 a.m.
Noon-1 p.m.
6 p.m.-7 p.m.
Midnight-1 a.m.
7 a.m.-8 a.m.
1 p.m.-2 p.m.
7 p.m.-8 p.m.
1 a.m.-2 a.m.
8 a.m.-9 a.m.
2 p.m.-3 p.m.
8 p.m.-9 p.m.
2 a.m.-3 a.m.
9 a.m.-10 a.m.
3 p.m.-4 p.m.
9 p.m.-10 p.m.
3 a.m.-4 a.m.
10 a.m.-11 a.m
4 p.m.-5 p.m.
10 p.m.-11 p.m.
4 a.m.-5 a.m.
11 a.m.-Noon
5 p.m.-6 p.m.
11 p.m.-Midnight
5 a.m.-6 a.m.
If you commute to campus, what time do you generally leave campus Monday-Friday?
6 a.m.-7 a.m.
Noon-1 p.m.
6 p.m.-7 p.m.
Midnight-1 a.m.
7 a.m.-8 a.m.
1 p.m.-2 p.m.
7 p.m.-8 p.m.
1 a.m.-2 a.m.
8 a.m.-9 a.m.
2 p.m.-3 p.m.
8 p.m.-9 p.m.
2 a.m.-3 a.m.
9 a.m.-10 a.m.
3 p.m.-4 p.m.
9 p.m.-10 p.m.
3 a.m.-4 a.m.
10 a.m.-11 a.m
4 p.m.-5 p.m.
10 p.m.-11 p.m.
4 a.m.-5 a.m.
11 a.m.-Noon
5 p.m.-6 p.m.
11 p.m.-Midnight
5 a.m.-6 a.m.
If you live on-campus, where do you live?
Beaujolais Village
Sauvignon Village
Zinfandel Village
Cabernet Village
Verdot Village
If you live on campus, how many times each month do you go home or leave campus overnight on weekends?
I usually don't go home on weekends
2
Every weekend
1
3
If you live on campus and do go home or leave campus overnight on weekends, why? (Check all that apply. If Other, please specify.)
The on-campus dining venues are closed
I go to visit relative and/or friends
I have a job in my hometown
I go home for home-cooked meals
Break from campus routine
Lack of campus/social activites
Other:
Please rate the importance of the following factors when you decide where to eat on campus.
Very Important
Somewhat Important
Little Importance
No Importance
Convenience of Location To My On-Campus Residence or Office
Convenience of Location To My Classes
Fast Efficient Service
Food Quality & Freshness
Menu Variety & Selection
Vegetarian Choices
(no meat)
Vegan Choices
Low-Fat Choices
Ability to Use Dining Dollars for Payment
Ability to Use One of Your Weekly Meals From Your Meal Plan For Payment
Ambiance/Atmosphere
Customer Service (friendliness, helpfulness, etc.)
Facility Appearance/Cleanliness
Prices
Hours of Operation Monday-Friday
Hours of Operation Saturday & Sunday
II.
MEAL PLANS
Do you have a SSU meal plan?
Yes
No
If YES, which plan do you have?
17 Meals Plus Plan
14 Meals Plus Plan
10 Meals Plus Plan
8 Meals Plus Plan
Please respond to the following questions.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The current selection of meal plans offers flexibility and meets my lifestyle needs.
I feel the current SSU meal plans are a good value.
The current dining hours at SSU allow me to use my meal plan money when I want to.
If NO, what is the major reason why not? If Other, please specify. (Check all that apply.)
Cost
Food quality & freshness
I didn't know that SSU offered meal plans
I can't use my meal plan money where I want to
Plan inflexibility
Convenience of dining venues
I live off campus
I can't use my meal plan money when I want to
Menu variety & selection
On-campus dining venues are closed when I want to use them
I bring meals/snacks with me to campus
I prefer to cook my own food
Other:
If you don't have a meal plan, in a typical week, how often do you eat at an on-campus dining venue?
Never
2 - 3
4 - 5
1 - 2
3 - 4
5 or more
III.
YOUR EATING HABITS & PREFERENCES
How many times per week do you eat BREAKFAST Monday-Friday?
Never
3-4
Every day
1-2
5-6
When you do eat BREAKFAST, where do you prefer to eat at/get food from? (Check all that apply. If Other, please specify.)
At home
Jamba Juice
Toast
Carl's Junior
Juice Shack
Zinfandel Dining Room
Charlie Brown's
IHOP
Zinfandel Marketplace
Denny's
McDonald's
Other:
What time of day do you generally eat BREAKFAST?
5 a.m.-6 a.m.
7 a.m.-8 a.m.
9 a.m.-10 a.m.
11 a.m.-Noon
6 a.m.-7 a.m.
8 a.m.-9 a.m.
10 a.m.-11 a.m.
How many times per week do you eat LUNCH Monday-Friday?
Never
3-4
Every day
1-2
5-6
When you do eat LUNCH, where do you eat at/get food from? (Check all that apply. If Other, please specify.)
At home
China Wok
Kyoto
Old Chicago Pizza
Sweet Lou's
3rd Street Ale Works
Chubby's
La Casa
Omelet Express
Taco Bell
Ameci's
Confucius
La Fondita
Pacific Market
Teryaki Bowl
Applebee's
Costco
Las Guitarras
Panda Express
Tex Wasabi
Baja Fresh
Crepe Escape
La Salette
Poterstreet Barbecue
The Commons
Bangkok Boulevard
Dos Amigos
Latitude
Quizno's
The Pub
Bangkok Thai
El Tapatio
Lombardi's
Redwood Cafe
Toast
Bistro La Poste
El Torito
Mary's Pizza Shack
Rubio's
Trattoria
Blackbear Diner
Four Seasons Cafe
Maya
Sahara
U & I Sushi
Boathouse Sushi
Fou-Zhou
McDonald's
Shangri La
Wendy's
Cafe Zazzle
Fresh Choice
Mike's at the Crossroads
Simply Delicious
Zinfandel Dining Room
Cellar Cat Cafe
Garden Court Cafe & Bakery
Mountain Mikes
Sonoma Taco Shop
Zinfandel Marketplace
Charlie Brown's
Hot Tamales
Murphy's Irish Pub
Starbuck's
Chevy's
IHOP
Olive Garden
Subway
Chili's
In-N-Out Burger
Oliver's
Sugo's
Other:
What time of day do you generally eat LUNCH Monday-Friday?
10 a.m.-11 a.m.
Noon-1 p.m.
2 p.m.-3 p.m.
11 a.m.-Noon
1 p.m.-2 p.m.
3 p.m.-4 p.m.
How many times per week do you eat DINNER Monday-Friday?
Never
1-2
3-4
5-6
Every day
When you do eat DINNER, where do you eat at/get food from? (Check all that apply. If Other, please specify.)
At home
Fou-Zhou
Panda Express
3rd Street Ale Works
Fresh Choice
Poterstreet Barbecue
Ameci's
Garden Court Cafe & Bakery
Quizno's
Applebee's
Hot Tamales
Redwood Cafe
Baja Fresh
IHOP
Rubio's
Bangkok Boulevard
In-N-Out Burger
Sahara
Bangkok Thai
Kyoto
Shangri La
Bistro La Poste
La Casa
Simply Delicious
Blackbear Diner
La Fondita
Sonoma Taco Shop
Boathouse Sushi
Las Guitarras
Starbuck's
Cafe Zazzle
La Salette
Subway
Cellar Cat Cafe
Latitude
Sugo's
Charlie Brown's
Lombardi's
Sweet Lou's
Chevy's
Mary's Pizza Shack
Taco Bell
Chili's
Maya
Teryaki Bowl
China Wok
McDonald's
Tex Wasabi
Chubby's
Mike's at the Crossroads
The Commons
Confucius
Mountain Mikes
The Pub
Costco
Murphy's Irish Pub
Toast
Crepe Escape
Olive Garden
Trattoria
Dos Amigos
Oliver's
U & I Sushi
El Tapatio
Old Chicago Pizza
Wendy's
El Torito
Omelet Express
Zinfandel Dining Room
Four Seasons Cafe
Pacific Market
Zinfandel Marketplace
Other:
What time of day do you generally eat DINNER Monday-Friday?
4 p.m.-5 p.m.
6 p.m.-7 p.m.
8 p.m.-9 p.m.
10 p.m.-11 p.m.
5 p.m.-6 p.m.
7 p.m.-8 p.m.
9 p.m.-10 p.m.
How many times do you eat LATE AT NIGHT Monday-Friday?
Never
1-2
3-4
5-6
Every day
When you do eat LATE AT NIGHT, where do you generally eat at/get food from? (Check all that apply. If Other, please specify.)
At home
China Wok
Kyoto
Old Chicago Pizza
Sweet Lou's
3rd Street Ale Works
Chubby's
La Casa
Omelet Express
Taco Bell
Ameci's
Confucius
La Fondita
Pacific Market
Teryaki Bowl
Applebee's
Costco
Las Guitarras
Panda Express
Tex Wasabi
Baja Fresh
Crepe Escape
La Salette
Poterstreet Barbecue
The Commons
Bangkok Boulevard
Dos Amigos
Latitude
Quizno's
The Pub
Bangkok Thai
El Tapatio
Lombardi's
Redwood Cafe
Toast
Bistro La Poste
El Torito
Mary's Pizza Shack
Rubio's
Trattoria
Blackbear Diner
Four Seasons Cafe
Maya
Sahara
U & I Sushi
Boathouse Sushi
Fou-Zhou
McDonald's
Shangri La
Wendy's
Cafe Zazzle
Fresh Choice
Mike's at the Crossroads
Simply Delicious
Zinfandel Dining Room
Cellar Cat Cafe
Garden Court Cafe & Bakery
Mountain Mikes
Sonoma Taco Shop
Zinfandel Marketplace
Charlie Brown's
Hot Tamales
Murphy's Irish Pub
Starbuck's
Chevy's
IHOP
Olive Garden
Subway
Chili's
In-N-Out Burger
Oliver's
Sugo's
Other:
What time of day you generally eat LATE AT NIGHT Monday-Friday?
9 p.m.-10 p.m.
11 p.m.-Midnight
1 a.m.-2 a.m.
After 3 a.m.
10 p.m.-11 p.m.
Midnight-1 a.m.
2 a.m.-3 a.m.
What time(s) of day SATURDAY & SUNDAY do you typically eat OFF CAMPUS? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.
10 a.m.-11 a.m
3 p.m.-4 p.m.
8 p.m.-9 p.m.
1 a.m.-2 a.m.
The MAJOR reason for EATING OFF CAMPUS is/are: (Check all that apply. If Other, please specify.)
Menu variety & selection
Ambiance/Atmosphere
On-campus dining venues are closed
Food quality & freshness
It's faster & easier
On-campus dining venues are not conveniently located
Price
Special occasion
"Break" from campus routine
Hours at on-campus dining venues are inconvenient
Other:
When you eat off campus, how much do you typically spend on a meal for yourself?
$0 - $1
$3 - $5
$7 - $9
$11 - $13
$1 - $3
$5 - $7
$9 - $11
More than $13
What is your preferred method of payment when you eat off campus?
ATM Debit Card
Credit Card
Check
Cash
When you ORDER FOOD DELIVERY, which type of food do you choose most often? (Check all that apply.)
Pizza/Italian
Chinese/Asian
Sandwiches/Subs
Chicken
Other:
In general, what time(s) do you have food DELIVERED MONDAY - FRIDAY? (Check all that apply.)
6 a.m.-7 a.m.
Noon-1 p.m.
6 p.m.-7 p.m.
Midnight-1 a.m.
7 a.m.-8 a.m.
1 p.m.-2 p.m.
7 p.m.-8 p.m.
1 a.m.-2 a.m.
8 a.m.-9 a.m.
2 p.m.-3 p.m.
8 p.m.-9 p.m.
2 a.m.-3 a.m.
9 a.m.-10 a.m.
3 p.m.-4 p.m.
9 p.m.-10 p.m.
3 a.m.-4 a.m.
10 a.m.-11 a.m
4 p.m.-5 p.m.
10 p.m.-11 p.m.
4 a.m.-5 a.m.
11 a.m.-Noon
5 p.m.-6 p.m.
11 p.m.-Midnight
5 a.m.-6 a.m.
In general, what time(s) do you have food DELIVERED SATURDAY & SUNDAY? (Check all that apply.)
6 a.m.-7 a.m.
Noon-1 p.m.
6 p.m.-7 p.m.
Midnight-1 a.m.
7 a.m.-8 a.m.
1 p.m.-2 p.m.
7 p.m.-8 p.m.
1 a.m.-2 a.m.
8 a.m.-9 a.m.
2 p.m.-3 p.m.
8 p.m.-9 p.m.
2 a.m.-3 a.m.
9 a.m.-10 a.m.
3 p.m.-4 p.m.
9 p.m.-10 p.m.
3 a.m.-4 a.m.
10 a.m.-11 a.m
4 p.m.-5 p.m.
10 p.m.-11 p.m.
4 a.m.-5 a.m.
11 a.m.-Noon
5 p.m.-6 p.m.
11 p.m.-Midnight
5 a.m.-6 a.m.
The MAJOR reason for having food DELIVERED is/are: (Check all that apply. If Other, please specify.)
Convenience
Price
Food quality & freshness
Menu variety & selection
On-campus dining venues are closed
On-campus dining venues are not conveniently located
"Break" from campus routine
Other:
In an average week, how many times do you order food DELIVERED to your residence or office?
1-2
3-5
6-9
10 or more times
Never
On average, how much do you personally spend on food DELIVERED each time?
$0 - $1
$3 - $5
$7 - $9
$11 - $13
$1 - $3
$5 - $7
$9 - $11
More than $13
If you live OFF CAMPUS and you want a meal/something to eat, which of the following options best describes your current habits?
Get something to eat/drink on my way to/from campus
Get something to eat while I'm on campus
Eat before I leave my house/after I get home
Bring snacks with me to campus
----> PLEASE KEEP GOING - YOU MUST COMPLETE THE SURVEY TO BE ELIGIBLE TO WIN -
WE NEED YOUR INFO. <----
IV.
YOUR PERCEPTIONS OF CURRENT FOOD SERVICES ON CAMPUS
For the following locations, please rate the service. (IF YOU DON'T HAVE AN OPINION REGARDING A CERTAIN LOCATION/VENUE, PLEASE SKIP TO THE NEXT QUESTION.)
ZINFANDEL DINING ROOM:
Excellent
Good
Fair
Poor
Convenience of Location To My On-Campus Residence or Office
Convenience of Location To My Classes
Fast Efficient Service
Food Quality & Freshness
Menu Variety & Selection
Vegetarian Choices
(no meat)
Vegan Choices
Low-Fat Choices
Ability to Use Dining Dollars for Payment
Ability to Use One of Your Weekly Meals From Your Meal Plan For Payment
Ambiance/Atmosphere
Customer Service (friendliness, helpfulness, etc.)
Facility Appearance/Cleanliness
Prices
Hours of Operation Monday-Friday
Hours of Operation Saturday & Sunday
What time(s) of day MONDAY-FRIDAY would you
PREFER
to use the ZINFANDEL DINING ROOM? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.
10 a.m.-11 a.m
3 p.m.-4 p.m.
8 p.m.-9 p.m.
1 a.m.-2 a.m.
What time(s) of day SATURDAY AND SUNDAY would you
PREFER
to use the ZINFANDEL DINING ROOM? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.
10 a.m.-11 a.m
3 p.m.-4 p.m.
8 p.m.-9 p.m.
1 a.m.-2 a.m.
ZINFANDEL MARKETPLACE:
Excellent
Good
Fair
Poor
Convenience of Location To My On-Campus Residence or Office
Convenience of Location To My Classes
Fast Efficient Service
Food Quality & Freshness
Menu Variety & Selection
Vegetarian Choices
(no meat)
Vegan Choices
Low-Fat Choices
Ability to Use Dining Dollars for Payment
Ability to Use One of Your Weekly Meals From Your Meal Plan For Payment
Ambiance/Atmosphere
Customer Service (friendliness, helpfulness, etc.)
Facility Appearance/Cleanliness
Prices
Hours of Operation Monday-Friday
Hours of Operation Saturday & Sunday
What time(s) of day MONDAY-FRIDAY would you
PREFER
to use the ZINFANDEL MARKET? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.
10 a.m.-11 a.m
3 p.m.-4 p.m.
8 p.m.-9 p.m.
1 a.m.-2 a.m.
What time(s) of day SATURDAY AND SUNDAY would you
PREFER
to use the ZINFANDEL MARKET? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.
10 a.m.-11 a.m
3 p.m.-4 p.m.
8 p.m.-9 p.m.
1 a.m.-2 a.m.
AMECI'S:
Excellent
Good
Fair
Poor
Convenience of Location To My On-Campus Residence or Office
Convenience of Location To My Classes
Fast Efficient Service
Food Quality & Freshness
Menu Variety & Selection
Vegetarian Choices
(no meat)
Vegan Choices
Low-Fat Choices
Ability to Use Dining Dollars for Payment
Ability to Use One of Your Weekly Meals From Your Meal Plan For Payment
Ambiance/Atmosphere
Customer Service (friendliness, helpfulness, etc.)
Facility Appearance/Cleanliness
Prices
Hours of Operation Monday-Friday
Hours of Operation Saturday & Sunday
What time(s) of day MONDAY-FRIDAY would you
PREFER
to use AMECI'S? (Check all that apply.)
6 a.m.-7 a.m.
11 a.m.-Noon
4 p.m.-5 p.m.
9 p.m.-10 p.m.
2 a.m.-3 a.m.
7 a.m.-8 a.m.
Noon-1 p.m.
5 p.m.-6 p.m.
10 p.m.-11 p.m.
3 a.m.-4 a.m.
8 a.m.-9 a.m.
1 p.m.-2 p.m.
6 p.m.-7 p.m.
11 p.m.-Midnight
4 a.m.-5 a.m.
9 a.m.-10 a.m.
2 p.m.-3 p.m.
7 p.m.-8 p.m.
Midnight-1 a.m.
5 a.m.-6 a.m.